Provider: DELISOFT - FZCO, Trade Licence No. 29073.
Purpose
LumaGrid is intended for lawful websites, applications, APIs, webhooks, workers, bots and related small-project workloads that fit an approved tariff.
Illegal and harmful activity
You must not use LumaGrid for unlawful content or services, threats, exploitation, trafficking, prohibited sexual content, fraud, deceptive impersonation, intellectual-property infringement or activity that violates sanctions or court and authority orders applicable to the service.
Security abuse
Malware, phishing, credential theft, botnets, denial-of-service activity, unauthorized scanning or intrusion, exploit distribution, persistence tools, evasion services and attempts to access other accounts or platform systems are prohibited.
Messaging and spam
Unsolicited bulk messages, purchased or scraped contact lists, deceptive campaigns, address harvesting and attempts to bypass provider or recipient protections are prohibited. You must maintain lawful permission and suppression processes for messaging workloads.
Cyberlockers and file sharing
You must not use LumaGrid as a cyberlocker, public or private file-sharing service, download portal, content locker, media locker or storage service whose primary purpose is distributing, exchanging or monetizing third-party files. Ordinary files needed by an approved website or application may be hosted only as part of that approved service.
Resource abuse and cryptocurrency mining
You must remain within tariff limits and must not create excessive CPU, memory, storage, network, database or support load, interfere with shared infrastructure or evade metering. Cryptocurrency mining, proof-of-work or proof-of-storage operations and similar sustained resource extraction are prohibited without exception.
Adult content and gambling
Adult or sexually explicit content or services are prohibited. Gambling, betting, casinos, lotteries, sweepstakes, prize-draw services and gambling-adjacent services are prohibited.
Payment facilitation
You must not use LumaGrid to collect, aggregate or facilitate payments for undisclosed third-party sellers, to operate an unauthorized payment intermediary, or to conceal the true merchant, product or service from a bank or payment provider.
Other high-risk use
Safety-critical systems, weapons, medical diagnosis, regulated financial services, mass surveillance, political influence and other high-risk workloads are not accepted unless Delisoft completes a documented review and expressly agrees in writing. This review path never overrides the prohibitions on adult content, gambling, cyberlockers, file sharing or cryptocurrency mining.
Your security
You must protect access tokens and credentials, patch your application where responsible, follow third-party platform rules, and promptly address vulnerabilities or abuse linked to your service.
Enforcement
LumaGrid may ask for information, rate-limit, isolate, suspend, preserve evidence or terminate a workload depending on urgency and risk. Serious or credible illegal activity may be reported to providers or authorities as required.
Appeal
You may provide evidence of remediation or error through support. Reinstatement is not guaranteed where the risk, law or provider restriction remains.
Reporting
Use the abuse form with URLs, timestamps, service identifiers and evidence. management@lumagrid.es or the LumaGrid Abuse report form.