Clear terms for every order.
The documents below explain your service, payment, cancellation, privacy, support and responsibilities under DELISOFT - FZCO.
Rules for LumaGrid accounts, orders and hosting services.
CopyrightRights in LumaGrid materials and how to report suspected infringement.
Privacy noticeHow LumaGrid handles account, order, support and website data.
Cookie noticeBrowser storage used by the LumaGrid website.
Acceptable use policyWorkloads and conduct that LumaGrid can and cannot host.
Cancellation and refund policyHow renewals, cancellations, refunds and service credits are handled.
Service delivery policyHow a LumaGrid hosting order moves from invoice to live service.
Support policySupport scope, priorities and your responsibilities.
Service level policyAvailability measurement and service-credit framework.
Data processing addendumProcessor terms for personal data you host through LumaGrid.
Subprocessor listProviders that may process your personal data for LumaGrid.
Seller informationThe legal and contact information behind LumaGrid.
Abuse handling policyHow reports about harmful LumaGrid-hosted activity are reviewed.
Company and payment information.
LumaGrid is operated by Delisoft FZCO. Your invoice confirms the service, price, billing details, tax treatment and bank-transfer reference.
| Legal name | DELISOFT - FZCO |
|---|---|
| Registration | Trade Licence No. 29073 |
| Authority | Dubai Integrated Economic Zones Authority (DIEZA) |
| Address | DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates |
| Jurisdiction | Dubai, United Arab Emirates |
| Order payment | Orders are invoiced by email and paid by EUR bank transfer |