Provider: DELISOFT - FZCO, Trade Licence No. 29073.
Digital delivery
LumaGrid supplies digital hosting and managed setup. There is no physical shipping. Your service is delivered when the agreed hosting instance is available and you receive the access or service URL described in your order.
Order states
The intended account states are order received, payment pending, payment confirmed, review required, setup in progress, live, action required, suspended and ended.
Invoice and payment gate
After reviewing your order, Delisoft emails you an invoice with the required transfer reference. Setup begins only after your bank transfer is reconciled against the accepted invoice.
Setup timing
For standard supported workloads, LumaGrid targets initial setup within three business days after payment is reconciled and all required information from you is received. We confirm a different target before payment for migrations, unusual configurations or workloads requiring additional review.
What we need from you
Delivery may require code or files, domain access, environment values, platform credentials, content, configuration choices or verification. LumaGrid will identify anything missing; the delivery clock may pause while we wait for it.
Review and rejection
LumaGrid may ask questions, propose a different tariff or reject an unsupported, prohibited, unsafe or materially misdescribed workload. Payment handling for a rejected order follows the refund policy.
Acceptance
You should test the delivered service and report a material mismatch within the review period stated in your tariff or order. Continuing to use the service does not remove mandatory remedies.
Renewal and end of service
Your order summary must state renewal behavior. Cancellation stops future renewal as specified in the tariff. You must export your data before the published deletion deadline.
Status communication
Material setup, payment and action-required events are shown in the account area and may also be sent by operational email.